• Direct Care Professional Lead

    Posted Date 2 months ago(10/22/2018 11:23 AM)
    Job ID
    Location Name
    Woodbourne Center
    Position Type
    Regular Full-Time
    Client/Direct Care
  • Overview

    The Woodbourne Center has an extensive history dating back over two hundred years providing services to children and families in Maryland.  Our Residential Treatment Facility is a place where youth receive psychiatric and therapeutic care in a trauma-informed environment.  We value a strengths-based approach where we can help guide youth to make positive decisions with the support of their families and other community resources.

    Woodbourne is committed to attracting, developing, and retaining professionals who want to make a positive impact on the lives of youth. Our employees help children, adolescents, and families build brighter futures.


    If you are passionate about helping youth, believe in care that is strengths-based and trauma-informed, and have experience working with at-risk youth, this opportunity will be the right fit for you.


    • Support and reinforce the therapeutic treatment plan of clients by providing

      guidance and direction to residents in their daily living activities, while providing

      direction and guidance to other DCPs.
    • Assume a leadership role among DCPs to support appropriate training of new DCPs and provide ongoing mentorship to existing DCPs.
    • Demonstrate the work performance and behaviors that emulate a positive role model for other DCPs.
    • Become trained as a trainer in the behavioral management program and co-lead trainings as scheduled.
    • Provide mentorship and supervision of resident daily activities and behavior according to established guidelines and procedures.
    • Ensure that residents adhere to daily schedules and activities established for the program, including school, therapy sessions, external appointments, etc.
    • Demonstrate an acceptance and respectfulness toward diversity concerning commonalities and differences such as gender, race, age, culture, ethnicity, class, religion, disability and gender identity.
    • Report to supervisor signs and symptoms potentially requiring intervention or referral (suicidal or violent tendencies, self-mutilation, eating disorders, etc.).
    • Act as liaison to the Youth Council and assist with executing action plans as identified by the Council and approved by management.
    • Ensure resident safety and collaborate with co-workers to maintain an environment that is positive, respectful, clean and therapeutic.
    • Ensure compliance with all health and safety procedures and protocols. Supervise fire and health inspections of the facility; document hazards and inform appropriate personnel of status.
    • Coordinate proper documentation of all incidents that occur during shift under units and make necessary notifications as delegated.
    • Act as resource and first responder for on-campus incidents and engage in therapeutic interventions and de-escalations per established policy and protocol.
    • Facilitate completion of unit and campus rounds, ensuring that the physical environment remains safe and clean at all times and that problems are promptly reported.


    Knowledge, Skills and Personal Attributes

    • Remain current on all required training and certifications.
    • Strive to gain an understanding of basic child and adolescent development
    • Exhibit ability to lead and provide work direction to other direct care staff by example and through mentoring in a manner that is patient, respectful, non-threatening and supportive of Nexus methods, culture and values.
    • Exhibit and promote cooperation and flexibility among members of the team to ensure appropriate staffing levels on all shifts. Willingly provides direction and/or assistance to coworkers when needed.
    • Adhere to department procedures regarding punctuality and attendance.
    • Demonstrate the ability to plan, organize and effectively manage multiple priorities and perform activities in a manner that makes the best use of existing resources, staff and time.
    • Exhibit a spirit of cooperation among co-workers and comply with corporate and site policies and procedures.
    • Demonstrate the knowledge and understanding of all policies and procedures and the ability to reference and use them.
    • Must be able to exhibit clear, professional, respectful and effective communication when interfacing with residents, coworkers, families and external contacts and able to share knowledge, information and resources appropriately.
    • Display ethical conduct and professionalism at all times, with particular emphasis on maintaining a healthy relationship and appropriate boundaries with residents, and protecting resident confidentiality.
    • Demonstrate the ability to handle emergency or crisis situations and use sound judgment by taking appropriate actions consistent with Nexus policy and procedures. Remains calm and is able to effectively manage stressful workload conditions and difficult, emotionally charged or crisis situations.
    • Develop and maintain healthy relationships and appropriate boundaries with residents, families and employees and exhibit a high degree of ethical conduct, integrity and confidentiality.
    • Interact with and appreciate people from diverse cultural, social and religious backgrounds.
    • Supports the mission of Nexus (“Strengthening Lives, Families and Communities through our Cornerstone Values”) by exemplifying the Cornerstone Values and the Nexus Guiding Principles in all interactions with internal and external customers, and in all work performed on behalf of the organization. 

    Education, Credentials and Experience


    • Requires a bachelor’s degree, a minimum of five years full-time experience working with youth or in a related human-services setting with one year at the Woodbourne Center, or ten years of total full-time experience working with youth in a mental health/human-services setting.
    • Requires at least one year of experience as a supervisor or serving in an established lead role (staff in charge qualifies).
    • Valid driver’s license preferred and satisfy corporate insurance eligibility standards.


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