• Director of Quality Performance and Outcomes

    Posted Date 2 months ago(5/29/2018 9:13 AM)
    Job ID
    Location Name
    Corporate Office
    Position Type
    Regular Full-Time
    Quality Improvement/Research
  • Overview

    At Nexus, we believe in a brighter future, and we know that sometimes kids and families just need a little help getting there. If you’re looking for a place to help make a positive impact on youth and their families, look no further.  We’re looking for a Director of Quality Performance and Outcomes to join our Corporate Nexus team! 


    Establish, lead, and monitor the organization’s performance to outcomes management culture and philosophy. Areas of focus include quality improvement, program risk management, building and monitoring a systemic capacity for research and evidence-informed practices, program outcome demonstration, and consumer and referral satisfaction monitoring and improvement.  Ensure implementation and ongoing adherence to approved policies and procedures in compliance with all regulatory and agency requirements. Responsibilities include:

    • Provide oversite and direction on Nexus’ performance quality improvement system to ensure that programs and clinical services are evaluating effectiveness and designing outcome management processes, to include implementing and monitoring an effective discharge follow-up process.
    • Ensure that Nexus’ service locations are engaging in analytic processes for evaluating client and referral satisfaction and program quality, safety, and adherence to practice model principles and program standards by using established benchmarks, metrics, and an effective improvement planning process.
    • Collaborate with organizational leaders to advance shared goals and respond to strategic initiatives, design grant reporting mechanisms, and develop processes to track, evaluate, and report the successful use of new interventions and approaches for continual use or disuse.
    • Develop and coordinate with IT, clinical leaders, site CQI personnel, fundraising and communications to create data reporting systems, functional dashboards, metrics, graphics for yearly reports, and necessary connections to produce meaningful data and reports.
    • Lead research projects and the evaluation and use of evidence informed practices, to include leading the proper use and integration of functional assessments, successful service discharge standards and service theory of change models with outcome expectations.
    • Oversee organizational client HIPAA compliance and ensure client rights are being monitored to exceed expectations.
    • Manage corporate-wide COA compliance and reaccreditation and support Joint Commission standards at applicable locations.
    • Participate in staff development and evaluation, as well as develop and deliver training as necessary to ensure clear expectations and organizational effectiveness in performance management.
    • Other duties as apparent or assigned.


    • Master’s Degree in relevant field required. In lieu of Master’s, Bachelor’s degree in a related field and equivalent combination of experience will be considered.
    • 5+ years of experience in CQI required; minimum of 2 years management/supervisory experience within the CQI field strongly preferred.
    • Knowledge and experience working with government agencies and licensing regulations, preferably with COA and JACHO accreditation.
    • Experience in applied research and data analysis, as it relates to CQI, in a human services or medical environment.


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